Data Deletion

This English version is provided for convenience. If it differs from the Arabic version, the Arabic version prevails.

This page explains how to ask for your data to be deleted from Ghaith and from the "Ghaith 360" app connected to Meta platforms.

A) From inside Ghaith (for businesses)

Disconnect a channel

1. Sign in to Ghaith as an administrator, or with an account that has permission to connect and disconnect channels.
2. Open the connections page: "Channels" for Messenger and Instagram, or "WhatsApp → Numbers and settings" for WhatsApp numbers.
3. Choose the channel and select "Disconnect".
4. We immediately stop receiving and sending, revoke the stored access tokens, and unsubscribe the app at Meta.

Earlier conversations stay in the business's account as its record. To delete them as well, request deletion of the business account as described below.

Request deletion of the business account

1. The account owner or an administrator sends a request to [to be added: privacy email] from the email address registered on the account.
2. The request names the business and asks for the account and its data to be deleted.
3. We verify the requester's identity and authority before acting.
4. We delete the business's data, conversations and related access tokens, except records we must keep by law, such as invoices.

B) For Facebook users

1. On Facebook, go to Settings → Security → Apps and websites (or "Business integrations" for business accounts).
2. Choose "Ghaith 360" and select "Remove".
3. Email your deletion request to [to be added: privacy email], including your name as it appears on Facebook and, if you know it, the Page or business you messaged.

C) For Instagram users

1. On Instagram, go to Settings → Apps and websites.
2. Choose "Ghaith 360" and select "Remove".
3. Email your deletion request to [to be added: privacy email], including your username and, if you know it, the account or business you messaged.

D) Timing and confirmation

• We complete the request within 30 days of verifying it.
• We email you a confirmation once the deletion is complete.
• The data is automatically removed from our encrypted backups within a further 30 days.
• We do not delete records we are legally required to keep, and we will tell you in the confirmation if any apply.

If you are a customer of a business that uses Ghaith

The business is responsible for your data, and you can send your deletion request to it. You can also email us at [to be added: privacy email]: we will inform the business of your request, delete the data linked to your account that we received through "Ghaith 360" within the same period, and confirm this to you.

Contact

Data protection contact: [to be added: data protection contact], [to be added: privacy email]